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Well Pet Club feedback

Well Pet Club Survey
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
The Well Pet Club is good value for money
I receive reminders in a timely manner
I find it easy to order my pets preventative treatment
I use all of the benefits applicable to my pet
I would recommend a friend to use the Well Pet Club

WPC jan post newsletter

What is the Well Pet Club? 
The Well Pet Club is a monthly subscription (Starting from £9.95 a month) and offers a 12 month service of the very best preventative treatment along with many other money saving benefits.

What are the benefits? 

12-month cover for parasite control using gold standard products.
Flea, tick and worm treatment delivered directly to your door (additional fee of £1.50 a month)
One thorough vet examination, 6 months after booster
Annual vaccinations (including Veterinary examination).
20% off your puppy or kittens primary vaccinations
20% off kennel cough vaccinations (dog plans only).
10% off neutering, including Laparoscopic Keyhole Spays.
10% off rabies vaccination
10% off dietary products bought in-store.
Nurse clinics including:
Weight and dietary advice
Nail clips
Flea checks
Anal gland expressing
Microchip checks
Family and friends week*. (click here to find out more)
Exclusive promotions.
Convenient direct debit
Text, email or postcard reminders for appointments, vaccinations and treatments.

How do I sign up? 

The easiest way to sign up to the Well Pet Club is online! You can sign up here.

Give us a call! We can go through the form over the phone and answer any questions you may have.

Tim January update for the newsletter

We will be maintaining social distancing; the small nature of our waiting rooms means that
we will still be consulting and history taking with clients outside, before taking pets inside
for examination and treatment. We wish to keep our clients as safe as possible. “Bus
shelters” at Hexham and Bellingham give protection from the worst of the bad weather but
we would encourage clients to come by car or to wrap up warm. And please remember to
bring a face mask.

Previously, during the first lockdown, the Royal College of Veterinary Surgeons and British
Veterinary Association instructed veterinary practices to restrict services to urgent and
emergency care only. However, the restrictions caused backlogs to routine treatments,
similar to those seen in the NHS after the first lockdown, and a very busy period after the
lockdown where we had to “catch up”. This time we have been advised to maintain as full a
service as possible within social distancing guidelines.

We have added telephone lines and additional staff to answer them. However, our call
volumes are also much greater. We encourage the use of our repeat prescription online
request service, and you can email the practice with less urgent questions or requests.
Hopefully, the Government plans for an intensive vaccination program to protect the most
vulnerable in our society should help to make this our last lockdown. Thank you once again
for all your support and patience whilst we continue to give you and your pets the best,
safest care possible.

Best wishes for an increasingly great 2021.

Tim Pearson, BVMS, MVM, MRCVS
Clinical Director and Vet