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Well Pet Club feedback

Well Pet Club Survey
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
The Well Pet Club is good value for money
I receive reminders in a timely manner
I find it easy to order my pets preventative treatment
I use all of the benefits applicable to my pet
I would recommend a friend to use the Well Pet Club

WPC jan post newsletter

What is the Well Pet Club? 
The Well Pet Club is a monthly subscription (Starting from £9.95 a month) and offers a 12 month service of the very best preventative treatment along with many other money saving benefits.

What are the benefits? 

12-month cover for parasite control using gold standard products.
Flea, tick and worm treatment delivered directly to your door (additional fee of £1.50 a month)
One thorough vet examination, 6 months after booster
Annual vaccinations (including Veterinary examination).
20% off your puppy or kittens primary vaccinations
20% off kennel cough vaccinations (dog plans only).
10% off neutering, including Laparoscopic Keyhole Spays.
10% off rabies vaccination
10% off dietary products bought in-store.
Nurse clinics including:
Weight and dietary advice
Nail clips
Flea checks
Anal gland expressing
Microchip checks
Family and friends week*. (click here to find out more)
Exclusive promotions.
Convenient direct debit
Text, email or postcard reminders for appointments, vaccinations and treatments.

How do I sign up? 

The easiest way to sign up to the Well Pet Club is online! You can sign up here.

Give us a call! We can go through the form over the phone and answer any questions you may have.

Tim January update for the newsletter

We will be maintaining social distancing; the small nature of our waiting rooms means that
we will still be consulting and history taking with clients outside, before taking pets inside
for examination and treatment. We wish to keep our clients as safe as possible. “Bus
shelters” at Hexham and Bellingham give protection from the worst of the bad weather but
we would encourage clients to come by car or to wrap up warm. And please remember to
bring a face mask.

Previously, during the first lockdown, the Royal College of Veterinary Surgeons and British
Veterinary Association instructed veterinary practices to restrict services to urgent and
emergency care only. However, the restrictions caused backlogs to routine treatments,
similar to those seen in the NHS after the first lockdown, and a very busy period after the
lockdown where we had to “catch up”. This time we have been advised to maintain as full a
service as possible within social distancing guidelines.

We have added telephone lines and additional staff to answer them. However, our call
volumes are also much greater. We encourage the use of our repeat prescription online
request service, and you can email the practice with less urgent questions or requests.
Hopefully, the Government plans for an intensive vaccination program to protect the most
vulnerable in our society should help to make this our last lockdown. Thank you once again
for all your support and patience whilst we continue to give you and your pets the best,
safest care possible.

Best wishes for an increasingly great 2021.

Tim Pearson, BVMS, MVM, MRCVS
Clinical Director and Vet

Well Pet Club Survey

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
The Well Pet Club is good value for money
I receive reminders in a timely manner
I find it easy to order my pets preventative treatment
I use all of the benefits applicable to my pet
I would recommend a friend to use the Well Pet Club

Pet dentals – what to expect

Keeping your pet’s teeth and gums clean and healthy can help to prevent periodontal disease and other serious health problems down the road. Here’s what you can expect when your pet gets a dental cleaning.

Before the procedure

You and your veterinarian will discuss your pet’s medical history and your vet will perform a complete physical exam. They may also take a sample of blood (and possibly urine, too) for a laboratory work-up. Your vet will discuss possible procedures to identify and treat the underlying dental problems including dental cleaning or scaling, periodontal probing, dental x-rays, and others. They will also polish the teeth to provide a pearly white smile!

Your veterinarian will give you exact instructions, but you may be asked to withhold food from your pet the evening prior to the procedure to reduce the chance that your pet may vomit during the procedure. The duration of time recommended will vary depending on your pet’s age, pre-existing medical conditions, or any medications they are on.

During the procedure

Unlike when you go to the dentist, to get the best evaluation and dental care, our pets need to be anesthetized during their dental procedure. Anesthesia is necessary because it allows your pet to be still so your vet can conduct a thorough examination of the whole oral cavity (including below the gumline), take x-rays (to look for “hidden diseases”), and fully and safely clean your pet’s teeth. This also ensures a safe and comfortable experience for your pet by reducing their level of anxiety, stress, and pain. In addition, it protects their airway from any water or debris caused by scaling away the dental plaque that might otherwise find its way down into your pet’s lungs during the procedure.

Expect to drop your pet off at the veterinary clinic early to get them settled in and have their pre-anesthesia exam. Your vet may administer “pre-meds” (medications that can help to decrease anxiety, pain, vomiting, and even the amount of other drugs needed to provide general anesthesia).

After the procedure

After your dog or cat’s dental procedure, your vet will review everything that was performed during the dental procedure with you. If there is an infection or if your pet has an underlying condition that makes them more susceptible to infection, your vet may give or prescribe an antibiotic. Pain medication may also be provided as there can be some level of inflammation and discomfort following a dental procedure.

Your vet may prescribe or send you home with:

  • Pain medication
  • Antibiotics
  • Recommended dental diet
  • Recommended dental chews
  • Recommended toothbrush/toothpaste
  • Dental pads or wipes

Your vet may recommend feeding just soft food for several days after the procedure if there were any extractions, to allow the extraction sites to heal as best as possible. If extractions happen — or even if not — there may be a recheck appointment needed a week or so later to ensure that all is healing and progressing as best as possible.

Once your pet is discharged and you take them home, you may notice some grogginess, drooling, or drowsiness for several hours. They’re typically almost back to normal that evening and should definitely be back to their normal self (often even better, as the discomfort their dental and periodontal disease had been causing them is now gone!) by the next day. If at any point you’re concerned, don’t hesitate to call your veterinarian for advice.

An anesthetized dental procedure with your vet  is just one step to ensuring a healthy mouth for your pet. Your vet will go over best methods of at-home dental care going forward after the procedure.


Don’t forget, we are offering £50 off all dental treatment in February as well as 10% off dental chews and dental dietary food!

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