Emergency

At Orchard House our service is personal. We pride ourselves on that.

And that includes emergency, out of hours care for registered clients. There’s no ‘contracting out’ for us!

In an emergency, your pet will be treated only by one of our own vets at either our Hexham or Stocksfield Clinic.

One of the team is available to deal with emergencies 24 hours a day, every day of the year.

24 Hour Emergency Service Helpline…
01434 607677 or 01661 843259

Here’s what happens next…

 

  • Your call will be answered by a dedicated Orchard House emergency answering service.
  • The receptionist will record your contact details and the nature of the problem.
  • 
This information will be passed on to the duty vet.
  • The vet will contact you directly as soon as is possible either to give advice or to arrange to see the patient, when necessary.

Emergencies are usually dealt with at one of our clinics where the full range of diagnostic and treatment options is available.

Please note that consultation fees for out of hours consultations and homes visits are higher than normal surgery hours consultations:

  • 6.30-9PM £120.00
  • 9-11PM £140.00
  • 11PM -6AM £220.00

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